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Returns and Exchanges for Online Purchases
Picked the wrong size or just changed your mind? No problem; read the details below.
- If you need to return an item, please email us at firstname.lastname@example.org or call us at 416-921-3116 so we can issue you a return authorization.
- You can return full-price merchandise within 30 days and sale items within 7 days from when you receive your package. You will receive your full refund (minus shipping) on original tender.
- Returns are only accepted providing the items are unworn, unwashed or unaltered.
- Returns are processed within 7-10 working days from when they arrive.
- Once the refund has been processed, any funds due should appear on your bank statement within 7-10 days (Please note that refund times are beyond our control and vary by card issuer.)
- Panties, hosiery and support underwear cannot be exchanged or refunded.
- Swimwear should be tried on over underwear to be exchanged. Nursing bras should also be tried on with protective nursing pads.