Returns and Exchanges for Online Purchases

Picked the wrong size or just changed your mind? No problem; read the details below.

  • If you need to return an item, please email us at or call us at 416-921-3116 so we can issue you a return authorization.
  • You can return full-price merchandise within 30 days and sale items within 7 days from when you receive your package. You will receive your full refund (minus shipping) on original tender.
  • Returns are only accepted providing the items are unworn, unwashed or unaltered.
  • Returns are processed within 7-10 working days from when they arrive.
  • Once the refund has been processed, any funds due should appear on your bank statement within 7-10 days (Please note that refund times are beyond our control and vary by card issuer.)
  • Panties, hosiery and support underwear cannot be exchanged or refunded.
  • Swimwear should be tried on over underwear to be exchanged. Nursing bras should also be tried on with protective nursing pads.