Returns, Refunds and Exchanges Policies

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Carry Maternity
Returns Department Tracking #
110 Cumberland Street
Toronto, ON M5R 1A6
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
Carry Maternity
Returns Department Tracking #
110 Cumberland Street
Toronto, ON M5R 1A6

Shipping Policy

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
Canada Post
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
Shipping rates are based on the weight of the package and your shipping address. You will be able to review your order with the cost of shipping before placing your order.
Back Orders  
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect? 
We collect information that is related to your order.
This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, to help us know what web browsers people are using, and to find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order and for our internal use only. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.