Shipping policy
Shipping
We offer free standard shipping within Canada for orders over $150 CAD (before tax).
Delivery times are estimates and begin once the order has left our location.
Canada
| Order Type | Expected Delivery Time | Rate |
|---|---|---|
| Orders over $150* | 3 – 9 Business Days | FREE |
| Orders under $150* | 3 – 9 Business Days | $14 CAD |
| Express** | 1 – 2 Business Days | $25 CAD |
*After discount, before shipping and taxes. Offer applies to orders over $150 within Canada and excludes Northwest Territories, Yukon, and Nunavut, which are subject to a flat rate of $17 CAD.
By choosing express shipping, your order will be elevated to the front of the queue and shipped via priority service. Please note that delivery times are not guaranteed.
Temporary Pause on U.S. Shipping
We’ve made the difficult decision to pause shipping to the United States at this time.
Recent increases in duties and import fees have made it challenging to offer a fair and transparent experience for our U.S. customers.
We hope this is only temporary. Our team is actively exploring better cross-border solutions and will reopen U.S. shipping as soon as possible.
Thank you for your understanding and continued support.
Expected Shipping Times
Standard domestic orders typically arrive within 3 – 9 business days after shipping.
Express orders should arrive within 1 – 2 business days after shipping.
Please allow additional time for orders shipping to rural areas or during busy periods such as holidays.
In-Store Pickup
You may choose free in-store pickup at our Yorkville location. Orders are typically ready within 24 hours, though they may be available sooner.
Please wait to receive your pickup notification before visiting the store.
Orders must be picked up within 14 days of notification. After that time, your order will be cancelled and refunded to the original payment method.
Sale items will be refunded to an eGift Card, and a $10 restocking fee will apply.