Online Purchases Return & Exchange Policy

For purchases made online, you can return your items through the mail or in store. Exchanges for online orders can be made in store or by mailing back the items back to our Yorkville location and placing a new order.

Full Priced Merchandise

We will gladly accept returns of items in original condition with tags attached for a full refund within 14 days of the delivery date. After 14 days, we will no longer accept returns. 

To start the return process, read our How To Make A Return section for more information.

Sale Merchandise

Sale items marked down less than 50% can be returned for store credit via eGift Card within 14 days of the delivery date. Sale items marked down 50% off or more are final sale and cannot be returned for refund or store credit.

Exchanges

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In-Store Purchases Return & Exchange Policy

For purchases made in-store, you can return your items for an exchange or store credit. 

Full Priced Merchandise

We will gladly accept returns of items in original condition with tags attached for store credit via eGift Card within 14 days of the purchase date. Please bring your original receipt and items to 110 Cumberland St, Toronto ON.

Sale Merchandise

All sale items purchased in-store are final sale and cannot be exchanged or returned. 

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Return & Exchange Details

All returns and exchanges must:

• Be in original condition and must not be washed, damaged, or worn.
• Original tags must be attached.
• Proof of purchase is required upon return.
• Nursing Bras should be tried on with protective nursing pads.

Final Sale merchandise:

• Sale items 50% off or more
• Skin care
• Underwear
• Swimsuits
• Hosiery
• Support Garments
• Gift Cards

Please note that all returns are subject to approval by CARRY and that CARRY reserves the right to refuse a return, in its sole discretion if these conditions are not met.

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How to Make a Return

To begin the return process, enter our return portal within 14 days of the delivery date.

*Mandatory to authorize a return or exchange.

Once we receive your return request, we will approve or deny the request within 24 hours and respond with next steps.

If a refund has been processed, any funds due should appear on your bank statement within 7-10 business days.

Note: Customers are responsible for return shipping and duty costs if they don't opt into Checkout+

 

What is “Checkout+" Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

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Further Inquiries

Contact our Customer Excellence Team for assistance with any inquiries you may have.