Store Information

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Store Information

Here at Carry, we help all kinds of women take joy in their pregnancy by bringing them fit-perfect clothes for any size, style, or price point.

Where to Find Us

Find us at 110 Cumberland St, Toronto ON.

As a well-established brand, the location of our brick & mortar is conveniently located in the heart of Yorkville. It's easily accessible by TTC, & driving.

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Shopping & Payment

Shop with us by phone, online, and in-store. Our Customer Care Team is available and ready to help you find fit-perfect pieces you'll love.

Shopping Online

Shopping online is hard. Our Customer Care Team are maternity experts. Email or call us with your bust, hip, and pre-pregnancy sizing for advice on fit, piece by piece. 

Payment Methods Online

We use Paypal & Shopify Payments online. We accept Visa, Visa Debit, Mastercard, American Express, & more. 

Having issues online?

If you’re having difficulties placing your order, please Contact Us by email or phone, and we can finish processing your order.

Payment Methods In-Store

We accept Visa, Visa Debit, Mastercard, & American Express. We also accept Cash, Store Credit, & authorized 'Carry' Gift Cards. 

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Shipping & Handling

Carriers

We use the following carriers to deliver our orders:

Shipping Options

Carry Maternity services Canada and USA. We offer expedited and express shipping to ensure you receive your package when you need it.

Online orders are applicable for Free In-Store Pickup. Order number and ID are requested at the counter.

Orders over $150 (pre-tax): Free shipping within Canada.

Orders under $150 (pre-tax): Flat-rate $12 (CAD)

Orders shipped to the United States: Flat-rate $15 (CAD)

Processing Time

Please allow up to 5 business days for processing of online orders. Shipping time is dependent on standard courier time-frame, we are not responsible for delays caused in-transit by the courier/custom agency. See further details on the courier website. Please plan for extended processing & shipping time during holiday seasons.

Order Tracking

Once a tracking number is available, your order will update with tracking information. Note that some orders using 1st Class USPS mail will not have tracking numbers.

    Further Inquiries

    Contact Us for more information regarding shipping & handling.

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    Returns Policy

    Holiday 2020 

    Gift items in original condition with receipt & tags attached are eligible for exchange or store credit until January 7th, 2021.

    All full-price and sale items (under 50% off) in original condition with receipt & tags attached are eligible for exchange or store credit within 2 weeks of purchase date.

    Clearance items (50% off or more), intimates (underwear, & swimsuits), skincare, gift cards, & support garments are Final Sale.

    We are unable to offer any price adjustments on previously purchased items.

    Online Orders

    Items in their original condition with tags attached are eligible for refund or exchange within 14 days of the delivery date. After 14 days, returns will be processed only as store credit, if eligible. View our Final Sale Policy.

    Email us at info@carrymaternity.ca within 14 days of the delivery date (provided by the order’s tracking number), with the following information:

    • Full name + order number*
    • What pieces are you returning?*
    • Why didn't these pieces work out? (If you're willing to explore an alternative style)

    *mandatory to authorize a return/refund/exchange

    Once we receive your email, we will respond with the next steps. 

    • Customers are responsible for return shipping costs.  
    • If a refund has been processed, any funds due should appear on your bank statement within 7-10 business days.
    • Swimwear & Nursing bras should be tried on with protective nursing pads & underwear. 

    In-Store Purchases

    Items purchased in-store with tags attached are eligible for exchange or store credit within 2 weeks of purchase date. Please bring your original receipt and items to 110 Cumberland St, Toronto ON. View our Final Sale Policy.

    Final Sale Policy

    Merchandise that has been worn, washed, or altered will not be accepted for return, exchange, or store credit. 

    All clearance items (50% off or more), intimates (underwear, & swimsuits), skincare, gift cards, & support garments are final sale. 

    Further Inquiries

    Contact Us if there's anything else we can help you with.

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    Privacy & Terms of Use

    We take your privacy seriously and will take all measures to protect your personal information. 

    What Information Do We Collect?

    We collect information that is related to your order and/or our Baby Bonus Loyalty Program.

    This includes your: Name, Email Address, Due Date, Billing Address, Shipping Address, & Phone Number

    We also collect information about your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and to find out where our visitors are coming from so we can improve our customer experience.

    How Is My Information Used?

    Your information is used to fill your order and is for internal use only. We do not sell or redistribute your information to anyone.

    Security and Storage

    Only your name, billing/shipping address and past order details are stored on our server when logged in to our website to make your shopping experience easier. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data. All payments are processed through Paypal or Shopify’s payment portal. 

    Cookies and Browser Information

    We use cookies to allow us to recognize you on your next visit or store your shopping cart contents. 

    Further Concerns

    For any further concerns regarding how your personal information may be stored/used, feel free to Contact Us and we will respond as soon as possible.

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